I was basically told to bog off by Wowcher. They ignored my email and it was delivered whilst I was away. Eventually I was offered a Wowcher wallet with a gesture of an extra £5!!!! If your provider continues to refuse a refund, skip reporting them to Abta. Write them a strongly worded letter saying the beds aren't fit for purpose and attach photos. [9] Over £100 wasted with these con and scam artists. If the Wowcher you are exchanging is purchased more than 30 days prior to exchanging your Wowcher only 50% of the purchase price of the original Wowcher (including any postage or admin fees but excluding any marketing/promotional credit) will be deducted from the amount to pay. I ordered a backpack for my holiday still hadn’t received it 10 days after ordering. !. If it's peak season or there's a conference in town, you'll have a better chance of getting a refund. If you’re offered a voucher instead of a refund. Martin explains: “What you could try is a chargeback if you paid by debit or credit card. Your contract is with Wowcher so I would focus on them. The Groupon refund policy and the Groupon Promise give customers the peace of mind to try new cuisines, activities, and businesses that they hadn’t considered before. Does your law allow the seller to provide the service again instead of giving a refund? No doubt, the … Bought a voucher for hair extensions was given a number to ring to make an appointment and they have not answered the phone for four days now think its a SCAM This is the law in the U.K. unless it’s impossible to provide the service again, or it would take too long or otherwise be inconvenient. .I declined demanding the full refund which iam still awaiting on! It’s usually best to ask for a refund instead - you should contact the company you booked with and ask. Now Wowcher won’t chat and have blocked me. I emailed wowcher without response to three emails. So I created a paypal dispute stating the items were now and used without packaging so I required a part refund as the 265 litre boxes retail around £40-45. Merchant said get in contact with Wowcher for a refund, Wowcher said get in contact with Merchant and the battle still continues with no one taking responsibility. Instead, consider using a Section 75 or chargeback through your card provider. However, if customers are unable to get a refund this way, a chargeback may be the way to go. Won’t be … I have had no response or contact from wowcher. The hotel won't really care. It has said it won’t take enforcement action against its members in regards to complaints about coronavirus-related refunds. Some retailers won’t allow returns unless the item is defective. Shocked doesn't come close to how I was feeling. Our Groupon refund policy is part of the reason customers are willing to try new things with Groupon. Say if you don't have a refund within 7 days you'll start legal proceedings (you won't actually have to do this). I emailed to cancel as I needed it for my holiday so had to go out and buy one. I won't buy anything else from them, ever. The vouchers expired so they gave a 50% refund to my wowcher wallet which have now also expired. I asked for a refund in £ and not refund to my wallet and Kelsey cut the chat and it went to rating the chat! Even though the customer might not know your business, they know Groupon. So my bank details were all used to pay for another person!! If they cancel the booking, they’ll have to refund you. Apparently the other lady has a account with Wowcher and hadn't even made an order. If the company won’t give you a refund, it’s usually better to wait and see if they cancel the booking later. Unable to use wowcher for an experience day due to covid.